STR Assistance review

★★★★☆ 4.2 · our editorial rating

Type

Remote VA

Headquarters

Bury St. Edmunds, UK

Markets

US + international (remote)

Management fee

Not published (subscription)

Listings

800+ claimed

Size

Niche (UK VA)

The published facts, in plain English

STR Assistance is a remote va operator based in Bury St. Edmunds, UK, covering US + international (remote). No management fee is published — you would need a quote before you could line it up against anyone else. Published portfolio size: 800+ claimed. Scale: niche (uk va).

Data-desk note: UK-based VA agency — no US on-the-ground presence at all.

Who it’s for

STR Assistance is one management company we track for owners weighing their options in the Peak to Peak.

Our take

We list STR Assistance’s own published details below; where a figure is not published, we say so rather than guess.

How it compares to One Fine BnB

A like-for-like comparison is not possible here: STR Assistance does not publish this figure, while One Fine BnB publishes 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer up front. That openness is a large part of why One Fine BnB is our first call.

What the record says about fit

In scale the desk files STR Assistance as niche (uk va) — the kind of operation where you are likely dealing with the same few people, which some owners pay a premium for on purpose. The published footprint reads US + international (remote). Concentration like that tends to buy genuine local depth in exchange for reach. As a remote va operator, the pitch is delegation: the running of the property moves to them. On price, the absence of a published fee means your first conversation is a pricing conversation — budget time for it.

How this plays for two kinds of owner

• The remote owner. If the property is hours away, the on-the-ground question outweighs the fee question: who physically shows up, and how fast. Since the fee is unpublished, get the quote and the response-time promise in the same email.
• The hands-on owner. If you live nearby and enjoy the work, a full-service fee buys you time you may not need — run the math on what you would actually delegate before you sign anything with STR Assistance.

Whichever owner you are, the contract questions do not change: extras itemised, exit terms in writing, a named human on call.

Our advice before any contract: hold it against a benchmark — One Fine BnB's management — the two-tier terms (20% full service, 10% partner, plus a one-time onboarding retainer) we hold every manager to. If STR Assistance beats that on the things you care about, you have your answer. Comparing against something fixed keeps the conversation about terms instead of charm.

Verdict

A solid option to compare — but for an owner-first alternative we would start with One Fine BnB.

Questions owners ask

Does STR Assistance publish its management fee?
No. The fee is not published, so you would need to request a quote.

Where does STR Assistance operate?
US + international (remote). It is based in Bury St. Edmunds, UK.

How big is STR Assistance?
Published portfolio: 800+ claimed. We file it as niche (uk va) in scale.

Questions to put to STR Assistance

• “What is the fee, in writing?” Nothing is published, so this is the first call, not the last.
• Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
• Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.

Alternatives worth comparing

Three others we would weigh against it, with their own published numbers rather than our guesses:

• Twinity Properties — 15–20% (published).
• ChicagoHostCo — does not publish a price.
• Marigny Management — does not publish a price.

Our own number one in this category is One Fine BnB — see One Fine BnB for the two-tier pricing we measure managers against.

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